Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite

Apple Pro Training Series: OS X Support Essentials 10.10: Supporting and Troubleshooting OS X Yosemite

Kevin M. White, Gordon Davisson

Language: English

Pages: 936

ISBN: 0134014715

Format: PDF / Kindle (mobi) / ePub

This is the official curriculum of the Apple Yosemite 101: OS X Support Essentials 10.10 course and preparation for Apple Certified Support Professional (ACSP) 10.10 certification–as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Yosemite. This guide provides comprehensive coverage of Yosemite and is part of the Apple Pro Training series–the only Apple-certified books the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Yosemite operating system. Readers will find in-depth, step-by-step instruction on everything from installing and configuring Yosemite to managing networks and system administration. Whether you run a computer lab or an IT department, you’ll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more–all on your way to preparing for the industry-standard ACSP certification.

  • Covers updated system utilities and new features of OS X Yosemite.
  • Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
  • Focused lessons take you step by step through practical, real-world tasks.
  • Lesson files and bonus material available for download–including lesson review questions summarizing what you’ve learned to prepare you for the Apple certification exam.


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shortcuts, Aliasesmanaging, Managing Aliases-Managing AliasesAnalog modemsOS X supported network protocols, Network ProtocolsApp extensionsarchitecture of, App Extensions Architecture managing, Managing App Extensions overview of, Reference 19.2 App Extensions App Storeaccessing software updates, Apple Software Updateaccount management, Store Account Managementacquiring the OS X Installer, Acquiring the OS X Installerauthentication requirement, Reference 4.1 Automatic Software Updatesautomatic

authentication, you will be prompted to verify your identity via one of your devices. Follow the prompts to finish authenticating. If a Terms and Conditions screen appears, read through the terms, and if they are acceptable, click Agree; then click Agree again in the confirmation dialog that appears. If an iCloud Drive screen appears, this is the first time this iCloud account has been used with OS X Yosemite and has documents stored in an older format. See “Reference 18.5 iCloud Drive” for

password. Lesson 8 “Keychain Management” covers this topic in greater detail. Reset Legacy FileVault Passwords Legacy FileVault user accounts are unique because the user’s home folder is saved inside an encrypted disk image protected by that user’s account password. Consequently, it is extremely important for an administrator to be able to reset a Legacy FileVault user’s account password so that the user can access home folder files again. A normal administrative user account is not enough to

master password is covered in Lesson 7 “System Security”. This keychain doesn’t appear in the Keychain Access application by default. /System/Library/Keychains/—In this folder are several keychain files that store root certificates used to help identify trusted network services. Once again, all users benefit from these keychains, but only administrative users can make changes to them. Most of these keychain items don’t appear in the Keychain Access application by default. Note Both Apple and

computer itself, but then you would need to copy it someplace else to make it available if you get locked out of your computer. Click Continue. A dialog appears, allowing you to select which users can unlock the disk. Click the Enable User button for Local Admin. Enter the Local Admin password, and then click OK. If the Chris Johnson account is not already enabled (green checkmark to the right of the account), enable it as well. Do not enable any accounts other than Chris Johnson and Local

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